Virtual Switchboard Services for UK Businesses

UK businesses have faced immense challenges over the past year, especially when managing remote teams.

In a remote and hybrid setting, keeping customers engaged and future-proofing your business operations, it’s easy to feel overwhelmed by the pace of change. 

However, embracing new technologies presents an opportunity to streamline processes, improve communications, and set your business up for long-term success. 

One innovation that UK companies should consider is virtual switchboard services – cloud-based call management solutions that modernise phone lines and allow you to connect with customers from anywhere effortlessly. 

Here, we will explore how virtual switchboards can streamline your business, whether you operate a call centre, restaurant, local business, etc., enhance your customer service, send a positive message to your clients, and support a more flexible way of working – empowering your business to tackle emerging challenges head-on and unlock new possibilities for growth.

What Is a Virtual Switchboard? 

Have you ever wondered how a virtual switchboard works? Picture this: You’re running a business where calls are coming through thick and fast. You need a system that’s nimble, doesn’t tie you down, and — most importantly — doesn’t cost an arm and a leg. 

That’s where the virtual switchboard leaps into the picture as one of the best solutions! It’s a clever bit of tech that harnesses the power of the internet to handle all incoming calls with ease.

Gone are the days when you’d need a room crammed with hefty hardware. This cloud-based technology means you can manage your national and international calls anytime, anywhere.

It’s perfect for businesses growing rapidly and needing a telephone system that won’t let you down.

It’s not just about taking calls; we’re talking smart call routing to whisk your customers to the right person, personalised voicemail so you never miss a beat, and even call waiting to keep everything ticking along smoothly. It’s the full package to make every call count, showing your customers you’re the real deal. Fancy, right?

How Does a Virtual Switchboard Work?

A virtual switchboard is a bit like an industrious bee in a bustling hive, tirelessly working to connect callers to the right place without a moment’s rest. 

When a call buzzes in, it doesn’t get the run-around; instead, the switchboard swiftly sends it off to the desired department or person.

It’s all about making sure every caller hits the sweet spot of where they need to be, using an automated system that’s clever enough to juggle dozens of callers at once. 

The result? A smoother experience for you and the caller, with no crossed wires or long waits. It’s call management at its most efficient, all without lifting a finger.

receptionist using virtual switchboard connecting calls for uk businesses

Switchboard Option Examples 

Imagine you’re running a bustling business and every call counts. With Air Landline™, missing a vital customer call becomes a thing of the past. 

The virtual switchboard is like having a personal telecom genius in your pocket – you can forward calls to the right department effortlessly, store voicemails securely, and even record calls for quality assurance. 

But that’s just scratching the surface! Picture a queue of callers neatly lined up, just waiting their turn, thanks to our slick call queuing feature. 

Time-based routing makes sure that outside of your business hours, calls find their way to your voicemail or a specified number, so you’re always available.

Oh, and let’s not forget the virtual receptionist – a friendly voice to greet your callers and guide them to the right person, making every interaction with your business a professional and pleasant experience. 

With Air Landline™, your business communication is not just smart; it’s brilliant.

Advantages of Using a Virtual Switchboard for Your Business 

In today’s fast-paced business world, excellent customer service is the cornerstone of success. By incorporating a virtual switchboard into your operations, you’re not just keeping up with the times; you’re elevating your customer interaction to new heights. 

Enhanced Customer Service 

Imagine every call answered without delay, and every query handled with efficiency – it’s the seamless experience that customers appreciate, and it’s what a virtual switchboard facilitates. 

Not only does it ensure that no call goes unattended, but it also wraps each conversation in a layer of professionalism. 


With no need for physical hardware or installation, a virtual switchboard is a cost-effective solution for businesses. Air Landline™ offers a monthly affordable with no hidden costs, making it an excellent choice for businesses of all sizes.


As your business grows, so too can your virtual switchboard. You can easily add new lines or features as needed, ensuring your telephone system keeps pace with your business’s growth.

Professional Image

With custom greetings, hold music, and professional voicemail, small and medium-sized businesses can present a corporate image to callers, regardless of their actual size.

Accessibility for Remote Teams

As the system is cloud-based, team members can connect to the switchboard from any location, ensuring they stay connected and productive, even when out of the office.

Enhanced Customer Experience

With a virtual switchboard, missed calls are minimised, response times are quicker, and calls can be routed to the right person or department, enhancing overall customer satisfaction.

How to Get a Virtual Phone Number for Business UK 

In today’s fast-paced digital world, a virtual phone number is a game-changer for businesses in the UK. Want to transform your company’s communication in just two minutes? It’s simple with Air landline™! Here’s how: 

  1. Start by choosing your desired area code, and we’ll instantly set you up with a local virtual number. 
  2. Next, just enter your mobile number, and like magic, we’ll seamlessly divert calls to your new virtual local number directly to your mobile. 
  3. Voilà! You’re ready to start receiving calls. 

Share your new local number with customers and clients right away and experience the hassle-free world of virtual connectivity. Your business communication is effortlessly elevated. 

Virtual Switchboard Phone System for Small, Medium and Large Businesses 

Stepping up your business communication game has never been easier, thanks to the wonders of virtual switchboard phone systems. These handy systems are incredibly versatile, fitting snugly into businesses of all sizes, from the up-and-coming start-ups to the heavy-hitting corporations with offices nationwide. 

Imagine seamlessly connecting calls to various departments or offering that personal touch with custom greetings, all without the need for complex infrastructure or hefty investments. 

Additional Air Landline™ Call Features 

Air Landline™ offers various additional call features, including:

  • New local or national UK mobile numbers
  • FREE diverted calls to your mobile phone
  • Welcome greeting and other options
  • Call-hold music options
  • Identification as a “Business” call before answering
  • Out-of-hours mode 
  • Holiday mode options
  • Holiday business voicemail
  • Business WhatsApp
  • Simultaneous diversion to multiple mobile devices
  • Option to set your ring time 
  • Missed call information to your email 
  • Business phone call recording 
  • Blocklist 
  • Call Whisper
  • In-hour business voicemail
  • Out-of-hours business voicemail
  • voicemail to email
  • Automated voicemail transcription 
  • Time-of-day routing 
  • Ready-made audio 
  • Option to upload custom audio 
  • Searchable call history
  • Easy-to-use control panel

FAQ – Virtual Switchboard Service

How do you make a switchboard with Air Landline?
Virtual Switchboards are available as an add-on. Our intuitive add-on seamlessly integrates up to 10 custom options, empowering you to direct calls efficiently—whether to various numbers or a single destination.

The switchboard enhances the caller experience by offering flexibility and equips you with the ‘whisper’ capability, discreetly informing you of the caller’s chosen option before you pick it up. 
How much does a switchboard add-on cost with Air Landline?
The switchboard feature is available as an add-on for a nominal fee of £4.99+VAT per month. To get started, simply buy your Air Landline™ number and email to activate the Switchboard feature.
What is an IVR switchboard?
An IVR (Interactive Voice Response) switchboard is a technology that allows incoming callers to navigate a phone system via voice commands on the IVR menu or by pressing keys on their phone.
How do I get a virtual landline number to be able to use a switchboard?
 With Air Landline™, getting a virtual landline number is easy. Simply sign up, choose your number, and start using your virtual switchboard.
Do I need an app to get started?
You don’t need an App or installation as we divert calls to your mobile number as a normal call, which ensures call quality.

Summary – Virtual Switchboard

In today’s fast-paced business world, communication is key. Without effective communication, businesses can struggle to keep up with their competitors and meet their customers’ demands. 

That’s why it’s essential to have a reliable and efficient communication system in place.

Traditional landline systems may have served businesses well in the past, but they are quickly becoming outdated and inadequate for the modern-day. Embracing a virtual telephone switchboard like Air Landline ™ means saying yes to a revolution in your business communications. 

It’s not just about saving pennies or adding a modern spin; it’s about allowing your company to grow and flourish in a continuously competitive market.

The benefits are crystal clear, whether it’s the tailorable features, room to grow, or the sheer ease of interaction. 

So, why wait? Make the switch to Air Landline ™ and watch your business communication take flight. 

Sign up today and get a FREE 7-day trial!