How to Divert Landline Calls To Mobile – Complete step by step guide

In today’s dynamic business landscape, staying connected is essential for success. However, the traditional landline phone system may only sometimes offer the flexibility and mobility modern businesses require.

Fortunately, with the advancement of technology, it’s possible to divert landline calls to mobile devices seamlessly.

We’ll explore various methods and strategies for call diversion from landline calls to mobile phones, empowering businesses to stay connected and responsive regardless of location.

Call forwarding/Diversion – Step-by-Step Guide

  • Step 1: Understand the Basics

Before diving further into how to divert calls, you need to grasp the fundamentals of call forwarding. This enables you to redirect incoming calls from one number to another. 

This feature is particularly useful when you cannot answer calls on your primary device or need to route them to a different location or colleague.

  • Step 2: Choose the Right Forwarding Option

There are several call diversion options, each catering to different needs. These include:

  • Immediate Forwarding: This redirects incoming calls immediately.
  • Conditional Forwarding: This redirects calls based on specific conditions, such as when your line is busy, unanswered, or unreachable.
  • Selective Forwarding: You can choose specific numbers to forward calls to while others ring normally.
  • Simultaneous Ringing: Rings multiple devices simultaneously, ensuring that calls are answered promptly.

Evaluate your requirements and select the most appropriate call-forwarding option that aligns with your communication needs.

  • Step 3: Check Compatibility with Your Service Provider

Before setting up forwarding, ensure your service provider supports this feature and verify any associated costs or limitations. 

Air Landline offers forwarding as part of our standard service package (free and unlimited), while other providers may require additional subscription or add-on fees.

To avoid unexpected charges, you must understand what’s included in other service provider’s packages.

Additionally, inquire about any restrictions or limitations, such as the number of simultaneous calls that can be forwarded or international forwarding capabilities, to ensure it effectively meets your needs.

  • Step 4: Access Settings

Accessing forwarding settings varies depending on your device and service provider. Typically, you can access these settings through your provider’s online portal or by dialling a specific code provided by your service provider. 

With Air Landline, you can access your call forwarding settings via the online portal, which can be accessed here.

Additionally, we offer online resources with step-by-step guides and a dedicated UK-based customer service team on hand to provide assistance and help you navigate the setup process smoothly.

Familiarising yourself with our online resources will ensure a seamless experience configuring forwarding to suit your preferences and requirements.

  • Step 5: Set Up Call Forwarding

Enter the phone number to which you want calls forwarded, and then, in the settings, specify the conditions under which calls should be redirected. Double-check the entered numbers to avoid any misrouting of calls.

It’s essential to ensure accuracy, as any errors in the forwarding number could result in missed calls or unintended redirection. Review each digit to guarantee seamless call routing according to your preferences and criteria.

  • Step 6: Test

After configuring the settings, you’re advised to test to ensure that calls are redirected correctly. 

Make test calls to your primary number from different devices and under various conditions (e.g., busy, unanswered) to verify that forwarding is functioning as intended.

By simulating real-world scenarios, you can confirm that calls are redirected appropriately based on your criteria. 

If any issues arise during testing, revisit the settings to troubleshoot and adjust until you achieve the desired functionality. Testing ensures that your communication system is reliable and responsive to incoming calls.

  • Step 7: Customise Forwarding Rules

Depending on your needs, customising forwarding rules can be immensely beneficial. For instance, you can forward calls to your assistant during business hours and reroute them to your mobile phone after hours.

By tailoring these rules, you ensure that calls are managed appropriately based on the time of day, specific conditions, or even the nature of the call.

 This level of customisation enhances efficiency and responsiveness, ensuring that important calls are always directed to the right person or device at the right time.

  • Step 8: Monitor Activity

Regularly monitoring forwarding activity lets you stay informed about incoming calls and ensure they’re redirected as expected. 

Air Landline’s online portal lets you view call logs and manage settings remotely.

  • Step 9: Update Settings as Needed

As your circumstances change or your communication requirements evolve, you must update your settings accordingly.

Whether you’re temporarily unavailable due to travel (holiday mode) or need to delegate call management responsibilities to a colleague, adjusting forwarding settings ensures that your communication remains uninterrupted and responsive to your needs.

Reviewing and updating your settings can help you adapt to new situations and maintain effective communication channels.

Staying proactive ensures you’re always accessible and responsive to incoming communication, regardless of the circumstances.

New and Improved Way of Forwarding Calls to Mobile Phone

Air Landline offers an intuitive method for forwarding calls to mobile phones, offering unparalleled convenience and flexibility. Say goodbye to traditional landlines and embrace a new era of seamless communication. 

Below, we’ll explain Air Landline’s innovative approach and how you can effortlessly transition to a mobile-centric communication system while retaining your existing number.

Step 1: Embracing Cloud-Based Forwarding

Air Landline utilises cutting-edge cloud-based technology to streamline diverting calls to mobile phones.

Unlike traditional landlines tethered to physical locations, Air Landline’s cloud-based system enables calls to be seamlessly redirected to your mobile device from anywhere.

This innovative approach ensures uninterrupted communication regardless of location, empowering you always to stay connected and responsive. 

Whether in the office, on the go, or working remotely, Air Landline provides the flexibility and reliability to manage your calls and effectively maintain productivity throughout the day.

Step 2: Effortless Setup and Configuration

Setting up call diversion with Air Landline is easy. Sign up for an account and configure your call-forwarding preferences through an intuitive online dashboard.

With a few clicks, you can customise forwarding rules, manage call routing, and monitor activity in real-time.

Our user-friendly interface allows for effortless customisation, giving you complete control over handling your calls.

Whether you need to redirect calls during specific hours, route them to different numbers based on caller ID, or set up voicemail-to-email transcription, Air Landline’s online platform makes it easy to tailor your communication strategy to suit your needs.

Step 3: Enhanced Flexibility and Mobility

With Air Landline, you’re no longer bound by the limitations of traditional landlines.

Whether in the office, on the road, or working remotely, incoming calls are seamlessly routed to your mobile phone, ensuring you never miss an important message or opportunity. Enjoy unmatched flexibility and mobility without compromising on reliability.

With our cloud-based call-forwarding solution, you can stay connected wherever you are, empowering you to remain responsive to clients, colleagues, and business opportunities. Say goodbye to missed calls and hello to uninterrupted communication with Air Landline.

How do I Get Rid of My Landline but Keep the Number?

With Air Landline, transitioning away from your traditional landline while keeping your existing number is simple.

Our porting services allow you to transfer your current landline number to our cloud-based platform, ensuring continuity of service without the need for a physical landline connection.

With our seamless porting process, you can preserve your established phone number and enjoy the benefits of a modern, mobile-centric communication solution.

Conventional Way of Diverting Calls

The traditional method of call diversion typically involves utilising the call diversion functionality offered by your telephone service provider.

Setting forwarding on a landline phone is simple but might require more time than contemporary communication platforms. 

Here’s how to do it on conventional devices:

  • Lift your phone to listen to the dial tone.
  • Dial ’21’ and then input the mobile number where calls should be redirected. Press the hash (‘#’) key to confirm.
  • Call diversion should now be operational on your phone.

Do You Get Charged for a Diverted Call?

With Air Landline, you are not charged for diverted calls; it’s included in your monthly £9.99 (plus VAT) subscription. 

However, with other providers, you might be charged extra for diverted calls, but this depends on your specific phone service plan and the policies of your service provider. 

Here are some common scenarios:

  • Within the Same Network: If you’re diverting calls to another number within the same network, there might be little to no additional charge, or it could be included as part of your plan.
  • Different Network: If you divert calls to a number on a different network, charges might apply, such as standard call diversion fees or charges for redirected calls.
  • International Diversion: If you divert calls to an international number, you will likely incur additional charges, as international calls usually incur higher rates.

Can I Forward Calls from Landline to Mobile?

Yes, with Air Landline, it’s possible to redirect phone calls from a landline to a mobile phone. We enable you to reroute landline calls to either a mobile number or another telephone number.

How can you cancel divert calls from Landline to Mobile?

You must access the call diversion settings to cancel a diverted call from a landline to a mobile phone. 

Here’s a general guide on how to cancel forwarding:

  • Access settings: Depending on your service provider, you may need to dial a specific code on your landline phone. Alternatively, you can access your online portal with Air Landline.
  • Navigate to call diversion options: Once you’ve accessed the settings, look for the option to manage or cancel forwarding.
  • Select the diversion type to cancel: If you have multiple call diversion options (e.g., forwarding all calls, forwarding when busy, forwarding when unanswered), choose the one you want to cancel.
  • Disable call diversion: Follow the prompts to disable call diversion for the selected type.
  • Verify the cancellation: Make a test call to your landline to ensure that calls are no longer being forwarded to your mobile phone.

Benefits of Call Forwarding for UK Businesses

Call forwarding offers several benefits for UK businesses, enhancing communication efficiency and customer service. Here are some key advantages:

  • Enhanced Accessibility: A call diversion service ensures that incoming calls are promptly answered, regardless of the recipient’s location. This enables businesses to maintain accessibility and responsiveness, even during off-hours or when employees are on the move.
  • Improved Customer Service: By redirecting calls to available representatives or departments, businesses can provide more timely assistance to customers. Call diversion reduces wait times and enhances the overall customer experience, leading to higher satisfaction.
  • Flexibility and Mobility: Employees can stay connected to business calls regardless of location. This flexibility allows staff to work remotely, attend meetings, or travel without missing important calls, improving productivity and work-life balance.
  • Optimised Resource Allocation: Forwarding enables efficient distribution of incoming calls among different departments or team members based on availability or expertise. This ensures that queries are directed to the most appropriate personnel, minimising hold times and maximising resource utilisation.
  • Cost Savings: Call diversion eliminates the need for dedicated receptionists or multiple phone lines, reducing overhead costs associated with traditional telephone systems. Additionally, businesses can leverage virtual phone numbers and cloud-based call-forwarding solutions for more affordable and scalable communication infrastructure.
  • Enhanced Professionalism: By ensuring that every incoming call is promptly answered or redirected to a professional representative, diversion projects a polished image of reliability and accessibility. This instils customer confidence and enhances the business’s reputation in the marketplace.

How Much Does it Cost to Divert Landline to Mobile with Air Landline?

If you’re considering using Air Landline’s call diversion service to divert calls from a landline to a mobile phone, it costs £9.99 per month, plus VAT.

This includes other high-demand features Air Landline provides, such as voicemail-to-email, automated voicemail transcription, call recording system, and other related features.

How Do You Know if Someone has Diverted Your Calls?

Detecting if someone has diverted your calls typically involves noticing certain patterns or behaviours when attempting to reach them. Here are some signs that may indicate call diversion:

  • Straight to voicemail: If your calls consistently divert straight to voicemail without ringing, it may indicate that the recipient has activated diversion to their voicemail or an alternate number.
  • Unusual ring tones or messages: Some phone systems play distinct tones or messages when calls are being forwarded. If you hear unfamiliar sounds or announcements before reaching voicemail, it may indicate call diversion.
  • Delayed response: If the person you’re calling takes longer than usual to answer, it might suggest that calls are being forwarded to another device or number before being answered.
  • Receiving notifications from the recipient: The person you’re trying to reach might inform you that they’re using forwarding, especially if they anticipate being unavailable.

Summary – How to Divert Landline Calls to Mobile

Call diversion is a versatile feature that empowers users to manage incoming calls efficiently, ensuring accessibility and responsiveness.

Following the step-by-step guide outlined in this article, you can easily set up and customise forwarding on your mobile phone, landline, or VoIP service.

Whether you’re a busy professional, a remote worker, or someone who values staying connected, mastering call forwarding will undoubtedly enhance your communication experience.

So, visit Air Landline’s website and set up landline-to-mobile call diverting today!