If you’d like to give customers options to choose from when they call you, you can use our Switchboard add-on. The Switchboard add-on is £4.99 a month (+VAT).
Follow the steps below to add a virtual switchboard to your Air Landline number:
- Write your switchboard script
- Turn it into audio
- Email your audio file to hello@airlandline.co.uk
Once we have your audio file, we’ll set up your switchboard and email you back.
Frequently asked questions
Do you have an example script I could use?
Yes, you can copy/paste the following scripts and amend to suit:
“Welcome, and thank you for calling [Your Company Name, optionally add a slogan]. To help direct your call to the correct team, please choose from the following options:
For sales, press 1.
For existing orders, press 2.
For technical enquiries, press 3.
For all other enquiries, press 4.”
“Welcome, and thank you for calling [Your Company Name, optionally add a slogan]. To help direct your call to the correct team, please choose from the following options:
For sales, press 1.
For existing orders, press 2.
For technical enquiries, press 3.
For all other enquiries, press 4.”
Can you create a custom greeting for me?
You can convert text to speech online with natural AI voices instantly, or get professional voiceover artist, tap here: Custom Voiceovers
Can I divert each option to different numbers?
Yes, you can divert it however you like. They can be diverted to the same number or different numbers.
Will I know which option the user has selected before I speak to them?
Yes, you can set call whisper for each audio file which is a short audio prompt that is played to you before you speak to the caller so you know which option they’ve chosen.
How many numbered options can I give?
You can give callers 10 options to choose from keypad 0 to 9. Please see the image on this page to see the numbered options you can give.
Can I have more options under each option?
Yes, you can have options under options creating a hierarchy of options.
Can I have an option go to a pre-recorded audio file instead of diverting to a number?
Yes, just send us the audio file as a separate file and let us know which option you’d like it placed under.
Can I change the numbers I divert to at any time?
Yes, you can change where each option is diverted to at anytime.