Why am I getting missed call emails but it’s not ringing on my mobile?

If the caller hangs up during the welcome message (before the call is even diverted to you), you will get a missed call email but no calls ring on your mobile as they’ve hung up before it even diverted to you.

If there are any calls you’d like us to take a closer look at, please let us know the exact call time and date and caller’s number. You can check your call logs in the Calls page of the Control Panel: https://cp.airlandline.co.uk/account/voip/call-history/