Last Updated on March 23, 2025
When it comes to business communication, first impressions matter. An 0800 number can instantly convey professionalism and accessibility, making it a popular choice for businesses that want to put their customers first.
But what exactly are 0800 numbers, and how do they work?
In this guide, we’ll cover everything you need to know about 0800 numbers, from their history and costs to their advantages and alternatives.
While Air Landline doesn’t offer 0800 numbers, we’ll show you how our 0330 numbers and London numbers can provide a cost-effective and professional solution for your business.
What Are 0800 Numbers in the UK?
0800 numbers, also known as freephone numbers, are non-geographic phone numbers that allow customers to call a business for free.
The cost of the call is borne entirely by the business, making 0800 numbers an attractive option for customer service lines, helplines, and sales teams.
These numbers are not tied to a specific location, meaning they can be used by businesses operating anywhere in the UK.
This makes them ideal for companies that want to project a national presence.
How Does an 0800 Number Work?
When a customer dials an 0800 number, the call is routed to the business’s designated phone line, which could be a landline, mobile, or virtual phone system.
The business pays for the cost of the call, ensuring that customers aren’t charged.
0800 numbers are particularly popular for customer-facing services, as they encourage people to get in touch without worrying about call costs.
Brief History of 0800 Numbers
0800 numbers were introduced in the UK in the 1980s as part of a move to modernise the phone system.
They were initially used by large corporations and government agencies to provide free customer service lines.
Over the years, their popularity grew, and they became a staple for businesses that wanted to offer a customer-friendly communication option.
However, in 2015, Ofcom introduced new rules requiring mobile providers to make calls to 0800 numbers free for their customers.
This change made 0800 numbers even more accessible and boosted their appeal.
What Are Freephone Numbers in the UK?
Freephone numbers, such as 0800 and 0808 numbers, allow customers to call a business without incurring any charges.
The business covers the cost of the call, making it a customer-friendly option.
Freephone numbers are often used for customer service, helplines, and sales enquiries, as they encourage higher call volumes and improve customer satisfaction.
Which Businesses Use 0800 Numbers in the UK?
0800 numbers are commonly used by:
- Customer service teams: To provide a free and accessible point of contact.
- Charities and helplines: To ensure people can reach out without worrying about costs.
- Sales and marketing teams: To encourage potential customers to get in touch.
- Large corporations: To project a professional and customer-focused image.
Are 0800 Numbers Free to Call from Mobile?
Yes, since 2015, calls to 0800 numbers have been free from all UK mobile networks.
This change was introduced by Ofcom to make freephone numbers more accessible.
Here’s a breakdown of the costs (or lack thereof) for calling 0800 numbers from different providers:
Cost to Call 0800 Numbers from EE
Calls to 0800 numbers are free on EE, with no connection charges or per-minute fees.
Cost to Call 0800 Numbers from Vodafone
Vodafone also offers free calls to 0800 numbers, with no additional charges.
Cost to Call 0800 Numbers from O2
O2 provides free calls to 0800 numbers as part of its standard service.
Cost to Call 0800 Numbers from Three
Three offers free calls to 0800 numbers, ensuring customers aren’t charged.
How Much Does It Cost to Call 0800 Numbers from a Landline?
Calls to 0800 numbers from landlines are also free, with no connection charges or per-minute fees. This applies to all UK landline providers.
Will I Get Charged for Answering an 0800 Number?
No, you will not be charged for answering a call from an 0800 number. The business that owns the number covers the cost of the call.
0800 Number Alternatives
While 0800 numbers are a great option for businesses that want to offer free calls to their customers, they aren’t the only choice.
0330 numbers are a popular alternative, offering many of the same benefits without the higher costs associated with freephone numbers.
At Air Landline, we specialise in 0330 numbers and London numbers, providing businesses with cost-effective and professional communication solutions.
How to Buy an 0800 Number
If you’re interested in purchasing an 0800 number, you’ll need to contact a telecoms provider that offers freephone services.
However, keep in mind that 0800 numbers can be more expensive to maintain than alternatives like 0330 numbers.
Other 08 Numbers
0808 Numbers
0808 numbers are another type of freephone number, offering the same benefits as 0800 numbers.
They are often used by charities and helplines.
0845 Numbers
0845 numbers are non-geographic numbers that charge customers a higher rate for calls.
They are less popular today due to their higher costs and the availability of more customer-friendly alternatives.
Advantages and Disadvantages of 0800 Numbers
As with anything, there are advantages and disadvantages to running and maintaining an 0800 number
Advantages
- Customer-friendly: Calls are free for customers, encouraging higher call volumes.
- Professional image: 0800 numbers project a national and customer-focused presence.
- Flexibility: Calls can be forwarded to any device or location.
Disadvantages
- Higher costs: Businesses bear the cost of all incoming calls.
- Limited availability: 0800 numbers are not suitable for all types of businesses.
- Declining usage: Many businesses are switching to alternatives like 0330 numbers.
Frequently Asked Questions
Sign up for our 7-day free trial and get started today, we’ll also include a 30-day money-back guarantee.
Summary – 0800 Numbers
0800 numbers are a powerful tool for businesses that want to offer free, customer-friendly communication.
However, their higher costs and declining usage have led many businesses to explore alternatives like 0330 numbers.
At Air Landline, we offer a range of virtual phone solutions designed to meet the needs of modern businesses.
Whether you’re looking for a 0330 number or a London number, we’ve got you covered.
Why not sign up for our 7-day free trial today and experience the benefits of a professional phone system for just £9.99 + VAT per month!